# Contact

> How to reach Gomry Cloud about an API problem, a billing question, a security report or a partnership — including what to include so the first reply is useful.

Source: https://cloud.gomry.com/contact

There is no sales gate on Gomry Cloud: you can sign up, add a card, mint a key and be calling an API without speaking to anyone. These are the addresses for when something needs a human.

## Reaching us

| Subject | Where | What to include |
| --- | --- | --- |
| An API returned something wrong | `info@gomry.com` | The `x-request-id` from the response header. Without it an intermittent failure cannot be traced. |
| Billing, invoices or credits | `info@gomry.com` | Your organization name and the month in question. Rates are at [Pricing](https://cloud.gomry.com/pricing); invoices are issued by Stripe. |
| Security vulnerability | `info@gomry.com` | Subject line starting `SECURITY`. Please do not open a public issue first. |
| Partnership or volume pricing | `info@gomry.com` | What you want to call and roughly how often. Volume is priced against real usage, not forecasts. |

> **Note:** An automated caller does not need any of this to get started. Authentication, scopes and error handling are documented at [Authentication](https://cloud.gomry.com/docs/authentication) and [Errors](https://cloud.gomry.com/docs/errors), and the machine-readable description is at [`/openapi.json`](https://cloud.gomry.com/openapi.json).

## Postal address

Gomry, 44 Montgomery St, San Francisco, CA 94104, US.

Gomry Cloud is not a separate legal entity — it is Gomry's developer platform, and correspondence about either reaches the same place. The parent product is at https://www.gomry.com.

## When something is down

Check the response first. A `502 upstream_error` or a `503 provider_unavailable` names a provider we depend on rather than a fault in your request, and neither is billed — [Errors](https://cloud.gomry.com/docs/errors) says which codes are retryable and with what backoff. If a failure persists across several minutes and several requests, mail us the request ids.